It’s important to us to offer unrivaled quality, ethical and personalized experiences and the BBB guarantees this. The Better Business Bureau aims to create high standards of conduct and quality of service for customers, as well as recognition for reputable businesses. Businesses that wish to obtain a BBB seal on their website must rigorous standards and guidelines so customers can be assured that they are receiving ethical quality service.
The BBB then gives a score to businesses depending on how well they are meeting the guidelines.
1) Business’s complaint history with BBB.
The BBB rating takes into account the following information with respect to closed complaints that relate to a business’s marketplace activities
2) Type of business.
A business’s BBB rating is lowered if, in BBB’s opinion, the business is a type of business that raises marketplace concerns or is believed to operate in violation of the law.
3) Time in business.
A business’s BBB rating is based, in part, on the length of time the business has been operating.
4) Transparent Business Practices
A business’s BBB rating is lowered if BBB determines that the business is not being transparent about its marketplace conduct.
5) Failure to honor commitments to BBB.
A business’s BBB rating is lowered if a business does not honor its commitments to BBB, including commitments to abide by a mediation settlement or an arbitration award.
6) Licensing and government actions known to BBB.
A business’s BBB rating is lowered when BBB has knowledge of the following:
BBB routinely checks required competency licensing and government actions before a business is accredited by BBB.
7) Advertising issues known to BBB.
A business’s BBB rating is lowered when the business does not, in BBB’s opinion, appropriately respond to BBB advertising challenges that relate to misuse of the BBB name or BBB marks; or questions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the BBB Code of Advertising.
You can check out our BBB profile to see more details here
Spectrum’s founder Steve Webb has over 30 years experience in the industry. The Spectrum Cabinet Gallery is the trusted within the Kelowna and Okanagan community because of our ‘old fashioned values’, personal attention, competitive pricing and supplying great Canadian products. We create a uniquely different experience for our clients – working for you; your needs, your wants and your budget!
– See more at: http://spectrumcabinetgallery.com/faq/#sthash.uD41hbgJ.dpuf